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[Liobank] - Head of Customer Service

Orient Commercial Joint Stock Bank (OCB) | Thành phố Hồ Chí Minh | vn

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Orient Commercial Joint Stock Bank (OCB) with the position of [Liobank] - Head of Customer Service - Orient Commercial Joint Stock Bank (OCB) which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information [Liobank] - Head of Customer Service - Orient Commercial Joint Stock Bank (OCB) below matches your qualifications. Good Luck: D

Purposeful, energetic, responsible, customer-oriented, and enthusiastic about new products. Strong presentation and communication skill....

Department Trung tâm Ngân hàng số LioBank Job posted on Jul 04, 2024 Employment type Nhân viên chính thức
Who you are:
  • Purposeful, energetic, responsible, customer-oriented, and enthusiastic about new products.
  • Ready to learn new and interesting information about banking products, cards and Fintech processes.
- Ability to work in an English- speaking environment.
  • Strong presentation and communication skill.
  • Positive and responsible with can-do attitude.
  • Skilled at delegating and motivating people.

What you will do:
  • Manage the daily operation of the Team to maximize Team’s productivity and performance.
  • Lead the Team to achieve individual and team performance KPIs targets.
  • Assist customer service specialists with duties where required.
  • Oversee and assess customer service staff activities, and provide them with regular performancerelated feedback.
  • Coach, train and develop team members to effectively align team capacities with current and future
business needs.
  • Prepare knowledge-based documents such as summaries and responses to frequently asked
questions.
  • Perform continual analysis of current performance and conduct real-time re-forecasting to make
necessary adjustments in staffing plans to achieve service level goals in Call Center.
  • Assist Head of Customer Service in providing effective and efficient services, where applicable, to
ensure customer satisfaction.
  • Undertake other tasks assigned by Head of Customer Service Department.

Skill requirements:
  • Bachelor’s degree in Business Administration, Business Management, or a related field.
  • 4+ years of work experience in a similar position.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Strong people and organizational skills.
  • Excellent management and supervisory skills.
  • Proficient in Microsoft Office Suite or related software.
  • Ability to solve problems quickly and independently while working in a fast-paced environment.
  • Organized skills with attention to detail.
  • Availability to work in shifts.

Information :

  • Company : Orient Commercial Joint Stock Bank (OCB)
  • Position : [Liobank] - Head of Customer Service
  • Location : Thành phố Hồ Chí Minh
  • Country : vn

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the [Liobank] - Head of Customer Service job info - Orient Commercial Joint Stock Bank (OCB) Thành phố Hồ Chí Minh above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies [Liobank] - Head of Customer Service job info - Orient Commercial Joint Stock Bank (OCB) Thành phố Hồ Chí Minh in 07-07-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 07-07-2024

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